Information we collect
When you contact us, choose a plan, or request support, we may receive information such as your name, email address, phone number, selected plan, device details, and messages you send to our team.
How we use your information
We use information to respond to enquiries, confirm orders, process activation requests, provide installation help, communicate service updates, and improve our website and support experience.
Messages and support
If you contact us through WhatsApp, email, or another support channel, we use the information in that conversation to answer your question and manage your request. Please avoid sending passwords or unnecessary sensitive information.
Payments and third parties
Payment details should be handled through the payment method or provider we direct you to. We do not ask you to share full card numbers or security codes through ordinary chat messages.
Cookies and analytics
Our website may use necessary browser storage and performance tools to keep pages working, understand general usage, and improve the customer experience. You can manage cookies through your browser settings.
Your choices
You can ask what personal information we hold, request a correction, or ask us to remove information where applicable. Contact us at support@instantiptv.uk.
Contact
For privacy questions, contact Instant IPTV UK at support@instantiptv.uk or +44 7478 080962.